Terms and Conditions | Website & Services

Acceptance of Terms

By accessing or using the website at https://ombrulla.com (the "Website"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Website.

For specific service engagements, the terms of a signed proposal, Order Form, or service agreement will take precedence over these Terms for the subject matter they cover.

Eligibility

You must be at least 18 years old to use the Website. If you use the Website on behalf of a company or other organisation, you confirm that you have the authority to accept these Terms on its behalf.

Use of the Website

You may use the Website for lawful business and informational purposes only. You must not:

•use the Website in any way that is abusive, illegal, fraudulent, or that causes damage to Ombrulla or any third party;
•attempt to gain unauthorised access to the Website, our systems, or connected platforms (including TRITVA or PETRAN), or probe, scan, or test their security;
•introduce viruses, malware, or other harmful code, or interfere with the normal operation of the Website;
•scrape, crawl, or data-mine the Website by automated means without our written permission, except standard search-engine indexing;
•use any content, demo, or trial to build, train, benchmark, or improve a competing product or AI model;
•reverse engineer, decompile, or attempt to extract the source code, models, or algorithms of the Website or our platforms, except where the law expressly allows it;
•impersonate any person or organisation, or submit false or misleading information; or
•use the Website in breach of applicable export control or sanctions laws.

Our Solutions & Services

Ombrulla provides AI-driven visual inspection, predictive maintenance, connected-worker safety, and drone-based infrastructure inspection services, deployed on edge, on-premises, or cloud infrastructure. Descriptions of our solutions, products, and case studies on this Website are for general informational purposes and do not constitute a binding offer. We may change, update, or discontinue product features at any time.

Enquiries & Quotations

Submitting a contact form, booking a call, or requesting a demo through this Website is an expression of interest, not a binding order. All engagements are formalised through a signed proposal, Order Form, or service agreement.

Any figures, timelines, or outcomes referenced on this Website (such as downtime, defect, or incident reduction percentages) are illustrative, based on past customer results, and will vary by site, asset, and deployment.

Demos, Pilots & Trials

We may offer demonstrations, pilots, proofs of concept, or trial access. Unless agreed otherwise in writing, these are provided for evaluation purposes only, may be limited in time or features, may differ from the commercially deployed product, and may be changed or ended by us at any time.

Intellectual Property

All content on this Website - including text, graphics, logos, product names (including TRITVA and PETRAN), images, videos, and software - is the property of Ombrulla or its licensors and is protected by applicable intellectual property laws. You may not reproduce, redistribute, or create derivative works from this content without our prior written consent.

Third-party names, logos, and trademarks shown on the Website belong to their respective owners, and their use does not imply endorsement or affiliation unless stated.

Information You Send Us

When you send us information through the Website (for example, enquiries, sample images, or data for a demo), you confirm that you have the right to share it. You grant Ombrulla permission to use that information only to respond to you, provide the requested demo or service, and operate the Website.

Please do not send confidential, sensitive, or production data through general contact forms unless we have requested it through an agreed channel or a confidentiality agreement is in place.

If you give us feedback or suggestions about the Website or our solutions, we may use them freely without any obligation to you.

AI Outputs & Data

Where our Services involve AI-generated predictions, defect detection, or safety alerts, these outputs are decision-support tools based on available data - they are not a guarantee that every defect, failure, or hazard will be identified.

AI outputs should be reviewed by qualified personnel and do not replace human judgement, engineering controls, or safety procedures. Nothing on this Website is engineering, safety, maintenance, legal, or other professional advice.

Customer data submitted through our platforms remains the property of the customer, as governed by the applicable service agreement.

Privacy & Data Protection

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. We process personal data in accordance with applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Grievance Officer: Anoop Janardanan, email: anoop@ombrulla.com. We will respond to grievances within the timelines required by applicable law.

Website Availability

We aim to keep the Website available and secure, but we do not guarantee uninterrupted or error-free access. The Website may be unavailable due to maintenance, technical issues, or events beyond our reasonable control.

Disclaimers

This Website is provided on an "as is" and "as available" basis. While we aim for accuracy, we make no warranties - express or implied - regarding the completeness, reliability, or availability of the Website or its content. Technical specifications, performance figures, and case-study results referenced on this Website are approximate and may change without notice.

Limitation of Liability

To the maximum extent permitted by applicable law, Ombrulla shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of (or inability to use) this Website.

Our total liability for any claim arising from use of the Website - as opposed to a signed service agreement, which is governed by its own terms - shall not exceed INR 10,000. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnity

You agree to indemnify and hold harmless Ombrulla, its officers, directors, employees, and agents from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of the Website.

Third-Party Links

This Website may link to third-party websites for informational purposes. These links do not constitute an endorsement. Ombrulla is not responsible for the content or practices of any linked third-party site.

Suspension of Access

We may suspend or restrict your access to the Website if we reasonably believe you have breached these Terms or that your use creates a legal, security, or technical risk. Sections on Intellectual Property, Information You Send Us, Disclaimers, Limitation of Liability, Indemnity, and Governing Law continue to apply after your access ends.

Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any dispute arising from these Terms or your use of this Website will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Modifications

We may update these Terms at any time. The "Last updated" date above shows when they were last changed. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

General

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect. Our failure to enforce any right is not a waiver of that right. You may not transfer your rights under these Terms without our consent; we may transfer ours to an affiliate or successor. These Terms, together with our Privacy Policy, form the entire agreement between you and Ombrulla regarding use of the Website.

Contact

For legal queries: info@ombrulla.com.

Ombrulla registered offices: United Kingdom, USA, Germany, and India (see full addresses in the website footer).